Cancellation by the Customer:
Customers may request to cancel their order within a specified time frame after placing the order (e.g., 24 hours).
To cancel an order, customers must contact our customer support team through the designated channels (e.g., phone, email, or online chat) and provide their order details.
If the cancellation request is received within the specified time frame and the order has not been processed or shipped, we will cancel the order and issue a full refund.
If the order has already been processed or shipped, customers may need to follow the return or refund policy outlined separately.
Cancellation by the Merchant:
The merchant reserves the right to cancel an order under certain circumstances, including but not limited to:
Unavailability of the product or service.
Pricing or product description errors.
Suspected fraudulent or unauthorized activity.
In the event of a cancellation by the merchant, we will notify the customer as soon as possible and issue a full refund.
Exceptions:
Some products or services may be non-cancellable or non-refundable. Clearly specify these exceptions in your cancellation policy.
Custom-made or personalized items may have specific cancellation rules that should be communicated clearly to the customer.
Refunds:
Refunds for cancelled orders will be issued using the original payment method, unless otherwise specified.
The time it takes for a refund to be processed and reflected in the customer’s account may vary depending on the payment provider and the customer’s financial institution.
Changes to the Cancellation Policy:
The merchant reserves the right to modify or update the cancellation policy at any time. Any changes will be effective immediately upon posting the revised policy on the website.